CHAPTER 1 – SETTING UP YOUR BUSINESS
ORGANIZING YOUR BUSINESS
Running a professional language service requires organizing your business in a way that assures a smooth working process and a profitable high-quality service or product that is delivered on time. To achieve these goals, an appropriate working environment and proper tools are a must.
For instance, when going to a hairdresser, a client has certain service expectations. The hairdresser ought to have a salon, and in that salon a chair, a mirror, scissors, hairstyling products, and a payment terminal. The payment terminal should be able to produce a receipt with a breakdown of items or services purchased. The tools and premises ought to be up to date and appropriate (e.g., clean and hygienic scissors). Furthermore, the hairdresser should continually develop their competence by attending courses and training and keeping up with the latest trends in the field.
Similarly, your clients will have certain expectations of the services you provide. A professional language service must be organized in a way that is satisfying to all parties involved and profitable as a business. Such a service corresponds to the client’s needs and wishes and is accessible to them (for instance, the commission has been implemented with software that is compatible with the client’s software). The client will also expect you to know how to issue an invoice and handle other business-related matters according to commercial regulations.